Questions that cannot be answered and asked directly

Although a deal has to wait for the consent of the customer, the words of the salesman are very important at the last critical moment. It can make the customer firm their final determination and promote the deal, and also make the customer shake their determination to buy and give up the deal.

When the customer sends out the transaction signal, we should pay attention to the following situations.

(1) Don't answer some questions directly

Suppose, while you're explaining a product, a customer asks, "what's the price of this product?"

A. Direct answer: "150 yuan."

B. "Do you really want to buy it?" he asked

C. Instead of answering the price question positively, ask the customer, "how much do you want?"

If you answer in the first way, the customer's response is likely to be: "let me think about it again." If you answer in the second way, the customer's response is often: "no, I'm just asking."

(2) Don't ask some questions directly

Customers often have such a mentality: "easily change business, it seems that they are not assertive!" Therefore, we should pay attention to give customers a "step". You don't want to ask the customer such a blunt question: "have you made up your mind?" "Will you buy it or not?"

Although the customer already thinks that this product is worth buying, if you ask this question, out of self-protection, he is likely to go back to his original position.