Effective listening is the first step to successful telephone communication
In the process of telephone communication, effective listening is a special skill, good at effective listening is the first step of successful telephone communication.
In the phone, you should use positive words to echo the customer, in order to show that you listen to his attitude is serious and sincere. Your client will be very happy that you listen to him without any distractions. According to statistics, people spend an average of 40% of their time listening at work and in life. It allows us to keep in touch with the people around us. Losing listening ability means losing the possibility of working, living and leisure with others.
Therefore, in business telephone communication, it is very important to play the role of listening. As long as you listen more and listen better, more and more customers will like you, trust you and do business with you. Successful listeners are always the most popular.
Effective listening is the first step to successful telephone communication
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