Recognize the point of the conversation
Being able to recognize the key points of each other's conversation is not only an ability, but also one of the keys to successful business communication. This requires us not only to focus on listening, but also to think seriously. In the process of thinking, you may find some problems, which may be the key to the success of communication.
In addition, the problems found in the communication need to be confirmed by the customer, you should let the customer confirm in time; if you need to check carefully, you should check in time. For example, you can say, "you mean Do I understand that right? " "As I understand it, you mean..." "Can you tell me more about it?" The use of these words also makes customers feel respected. Of course, the most important role is to deeply understand the customer's intention.
Recognize the point of the conversation
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