We should adhere to the system and not hurt our feelings

Leaders should pay attention to the flexibility in management, not only adhere to the system, but also not hurt the feelings of subordinates. In this way, subordinates can be restrained, and their hearts will not be hurt because of punishment.

Henry Ford, the founder of Ford company and the inventor of Model T, is not only good at research and technology, but also an all rounder in management.

Once, an old employee violated the work system, made trouble with alcohol, and left late and early. According to the relevant provisions of the company's management system, he should be dismissed. The management made the decision, and Ford agreed.

Later, Ford learned that the old employee's wife had passed away, leaving behind two children, one with a broken leg and the other crying because she couldn't get her mother's milk. The old employee was in extreme pain, drowning his worries with alcohol, and as a result, he missed work.

Ford was shocked to learn of this situation. He immediately comforted him and said, "you are so confused. Now you don't want to think about anything. Go home quickly, take care of your wife's affairs and take care of the children. Don't you take me as your friend? So take it easy. I won't let you run out of your way. "

Then he took out a wad of money from his bag and put it into the hands of the old employee. The old employee was moved to tears by the boss's generosity. He choked and said, "I didn't expect you to be so good." Ford, on the other hand, thinks that it's not worth mentioning compared to the staff's help when they were in the same boat. He told the old staff: "go back to take care of your home, don't worry about your work." After listening to the boss's words, the old employee turned sad to happy and said, "do you want to revoke the order to expel me?"

"Do you want me to do that?" Ford asked kindly.

"No, I don't want you to break the rules for me."

"Yes, this is my good friend. You can go back safely, and I will arrange it properly." Later, Ford arranged for the old employee to work as a housekeeper in one of his ranches.

Matsushita believes that emotional management and institutional management are two aspects of effective management. To retain talents is what every leader wants, but to retain talents, it is necessary to achieve "two pronged" emotional management and institutional management. Emotional management aims to start from human nature, care about the life of employees, strive to create a relaxed and harmonious working environment for them, and enhance the affinity of enterprises. Emotional management can effectively make up for the lack of institutional management, change the negative into positive, change the passive into active. Emotional management and institutional management, the former is soft, focusing on "Boone", the latter is rigid, focusing on "Liwei". The combination of hardness and softness and the combination of grace and prestige can make the employees feel satisfied.