To be direct and not to push
When apologizing to others, be careful not to make excuses for yourself. Emphasis on objective reasons will only dilute your sincerity. Even if the other person seems to forgive you, he will still have a bad attitude towards you. It doesn't matter whether you should take all or part of the responsibility. As long as you are willing to take the responsibility, you will be regarded as magnanimous by the other party, which can make the other party sincerely forgive you.
To be direct and not to push
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