We should understand with reason and move with emotion

It is often said that "bitter medicine is good for disease, but harsh advice is good for action". But with the rapid development of science and technology, good medicine is also coated with sugar and becomes delicious. Since the good medicine may not be bitter, the good advice may not be harsh, which depends on the way of speaking. As a mediator, you should grasp the self-esteem and face-saving psychology of the object of mediation, start from safeguarding the reputation of both sides, explain it with reason and move it with emotion, so as to make the expression of the loyal advice profound and appropriate, and make the loyal advice easy to hear and act.