Organize your emotions before answering the phone
When answering the phone, you should avoid some bad sentences. For example, when you are busy at work, the phone rings all the time, and your mood may become impatient, but the caller will not be aware of this. So, when you pick up the phone, you don't have time to sort out your emotions and yell, "Hello! Who are you looking for? " The other party will think, "what company is this?" In a company with 100 employees, as long as one employee's emotional instability causes customer dissatisfaction, it is possible to knock over a boat of people.
Organize your emotions before answering the phone
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