Take the initiative to say your name
As the phone can not see each other, so the content of the introduction is particularly important. As soon as I received the call, two questions appeared in the other party's mind: who is calling? Do I know this person? So you have to take the initiative to let the other person get the answers to these two questions before you say anything else, otherwise he won't listen to you seriously.
If the customer Mr. Xu answers the phone and says "hello" or other answers, but doesn't say his name, then you have to say: "is Mr. Xu in?" Remember that this is a statement, not a question. If he says his name after he answers the phone, or responds to your first statement saying "I am", repeat his name again, and this time add his full name to make it sound like a question. When he says "I am" again, you respond by saying "thank you", repeating his name again, and introducing yourself and your company.
Take the initiative to say your name
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