How to deal with cold and arrogant customers

Cold arrogant customers are mostly arrogant, unreasonable, self-esteem, not good at communicating with others. Their biggest characteristic is that they have the spirit of sticking to the end, are stubborn and difficult to approach, and once they establish a business relationship, they can last for a long time. Due to the seriousness and inflexibility of this type of customers, they will check and interrogate the sales commodities and trading terms one by one, and the negotiation will take a long time. When the sales personnel call them, they will be introduced by acquaintances.

For this kind of customers, sometimes after the sales staff exhausted all kinds of publicity skills, they still get a cold, arrogant face, or even a mean refusal. Therefore, sales personnel must be prepared in advance. In this case, sometimes we can take drastic measures to give appropriate counterattack, such as:

"People always say you'd better discuss, but today you let me down. What's the matter?"

"I knew you didn't have the ability. I shouldn't have wasted time and words on you at the beginning!"

In this way, it can arouse the other party's plea, stimulate the other party's purchase interest and desire, and sometimes it is easier to reach a telemarketing transaction.