How to deal with picky customers

Picky customers are suspicious and always distrust the sales staff. They think that the sales staff will only exaggerate the advantages of the product and cover up the shortcomings as much as possible. If they believe the sweet words of the sales staff, they may be deceived.

For example:

Customer: "your attitude is too bad!"

Salesman: "I'm sorry, I'm really sorry to let you encounter such service. I will improve it in the future."

Customer: "you've made a mistake about what I ordered."

Salesman: "sorry, I'll change it for you right away."

Client: "don't treat me like a fool."

Salesman: "I absolutely didn't mean that. If you feel this way, I would like to solemnly apologize to you. "

Client: "can you be more polite?"

Salesman: "I'm sorry to offend you."

Customer: "do you understand the communication etiquette?"

Salesman: "I'm sorry. I'll pay attention to it in the future."

When dealing with this kind of customers, the sales staff should take circuitous tactics. First, they have to fight with him for several rounds, but they have to stop just enough. Finally, they pretend to "surrender", pretend to be defeated and step down. They claim the other party's high opinion and let his critical attitude vent. Then they turn to the theme of sales.