China Consumer Association roll call! 618, the express delivery of negative information over 60 thousand, not to make complaints about the door to focus

On June 25, China Consumer Association released the "618" consumer rights public opinion analysis report. During the monitoring period, 63043 pieces of negative information about express delivery and delivery were collected, and the negative information peaked on June 2, the report said. The report shows that the distribution problems of consumers are mainly: no delivery, pick up parts from the countryside, and make complaints about express fees.

In this regard, the China Consumer Association believes that some e-commerce platforms must constantly change their awareness and methods of quality control and tracking in the whole chain and whole link of service from "sending out" to "receiving" during the promotion period. No matter the platform business or the delivery network, they should not only focus on the efficiency of "sending out", but ignore the advance and retreat with the user's "receiving" feeling.

AI financial news agency found that express companies do not deliver goods to the door, and it has become a normal situation to put express delivery to the post station. According to incomplete statistics, many express companies in many cities no longer deliver goods to the door, but choose to put the post station or express cabinet. Netizens said that in addition to Jingdong and Shunfeng, Yunda, Yuantong and other express delivery do not deliver goods to the door in many cities, and some EMS express delivery will be directly put into the post station or express cabinet. Some netizens Tucao: "do not deliver door-to-door, do not call directly to the post, some places to add fees to pick up or deliver goods, to make complaints about the courier company is useless." However, some people think that putting express delivery in the post station can make it convenient for office workers to pick up the items after work.

In addition, non door to door delivery is related to the continuous growth of the number of express. According to the monitoring data of the State Post Office, during the "618" period (June 1-20), the whole industry received more than 6.59 billion pieces of express, a year-on-year increase of 24.2%, and an increase of 84.16% compared with the same period in 2019. Door to door delivery means that couriers need to spend more time to deliver. In order to achieve higher delivery efficiency, couriers and express companies choose to put express into post stations and express cabinets without the permission of users.

It is worth noting that Article 25 of the Interim Regulations on express delivery clearly stipulates that an enterprise engaged in express delivery business shall deliver the express to the agreed receiving address, the addressee or the agent designated by the addressee, and inform the addressee or the agent of face-to-face acceptance. The addressee or the agent shall have the right to accept the goods in person. This means that express delivery can only be placed in the post station after confirming with the recipient, otherwise it is illegal.